Planet Fitness does not refund annual fees once they have been charged to your account. According to the latest company policies and member contract terms, the annual fee is non-refundable, regardless of whether you decide to cancel your membership soon after the fee is withdrawn.
Understanding how Planet Fitness handles annual fees is crucial before signing up or managing your membership. This article covers everything you need to know about the annual fee, cancellation policies, how to avoid unwanted charges, and the few situations that may offer exceptions.
What Is the Planet Fitness Annual Fee?
The Planet Fitness annual fee is a one-time charge billed each year, usually around the anniversary of your signup date. For most members, this fee is $49, but rates can vary slightly by location.
- The annual fee is not included in your monthly dues.
- This fee helps cover facility maintenance and upgrades.
- It is automatically withdrawn from your billing account, as per your contract.
Source: Planet Fitness Customer Service
Can You Get a Refund on the Planet Fitness Annual Fee?
Short Answer: No
Planet Fitness does not offer refunds for the annual fee once it has been processed. This is clearly stated in the membership contract and reinforced by feedback from both staff and customers. If your annual fee was charged, you should not expect to receive that money back—even if you cancel right after the charge.
- The annual fee is non-refundable once billed.
- You are responsible for canceling your membership before the annual fee is withdrawn if you wish to avoid it.
- Customer support rarely, if ever, makes exceptions to this policy.
“Once the annual fee is charged, Planet Fitness does not issue refunds.”
— Planet Fitness Reddit Community
How to Avoid the Annual Fee at Planet Fitness
You can avoid paying the annual fee by canceling your membership on time. Here’s how:
- Check your signup date: The annual fee is typically billed 12 months after your initial signup (sometimes on a specific date, like June 1 for new members).
- Cancel by the 25th: You must submit your cancellation request in writing by the 25th of the month prior to your annual fee billing date.
- Confirmation: Always ask for written confirmation of your cancellation to avoid disputes.
| Step | Action |
|---|---|
| Find Your Billing Date | Log in to your account or call your club |
| Cancel in Advance | Submit a cancellation before the 25th |
| Get Proof | Ask for written cancellation confirmation |
Tip: Cancellations must usually be done in person at your home club or by mailing a certified letter. Some clubs may accept email, but always verify directly.
Official Cancellation Policy:
Planet Fitness Customer Service – Membership FAQ
Are There Any Exceptions to the Annual Fee Refund Policy?
While the standard rule is no refunds, there are limited scenarios where the charge might be deferred or, rarely, refunded:
Special Circumstances
- Medical freeze: If you have your membership frozen for medical reasons and your annual fee occurs during that period, it may be deferred (not refunded).
- Club error: If your cancellation was submitted correctly and on time, but the annual fee was still charged due to club error, you may be eligible for a refund. Always keep your documentation.
- Military deployment: Some clubs offer extra flexibility for deployed service members—ask your local club for details.
However, these cases are rare and decided individually by club management.
Reference:
Better Business Bureau – Planet Fitness Complaints
What Should You Do If You Were Charged the Annual Fee Unexpectedly?
- Check Your Membership Contract: Review the terms you signed to understand your obligations.
- Contact Your Home Club: Reach out immediately and ask if any exception is possible (but prepare for a likely refusal).
- Provide Documentation: If you canceled on time, show your proof. If the club made a mistake, you have a stronger case.
- Escalate if Needed: If you feel the charge was unjust, you may escalate to Planet Fitness corporate or file a complaint with the Better Business Bureau.
Frequently Asked Questions
Is the Planet Fitness annual fee the same everywhere?
No, the fee is generally $49 but may vary by location and membership type.
When does Planet Fitness charge the annual fee?
Usually 12 months after you join or on a set date (e.g., June 1 for new signups).
Can you cancel Planet Fitness membership online?
Most clubs require you to cancel in person or via certified mail. Some locations may accept email, but confirm with your home club.
Can you dispute an annual fee with your bank?
Chargebacks are rarely successful if the fee matches the contract you signed.
Conclusion
Planet Fitness does not refund annual fees once charged, so it’s crucial to cancel your membership before the billing date if you want to avoid this charge. Always know your annual fee schedule and cancellation procedures to prevent unwanted costs. If you believe a charge was made in error, contact your home club promptly with proof.
Take control of your Planet Fitness membership—review your billing schedule and cancellation rights today!