Crunch Fitness reviews show that Crunch offers affordable memberships, modern equipment, and a welcoming “No Judgments” environment—but many members report billing and cancellation frustrations. If you want a low-cost, group-class friendly gym, Crunch is a strong contender, but it’s vital to know the latest policies and real member experiences before joining.
Understanding what real customers say about Crunch Fitness can help you make the right gym choice. Below, you’ll get a straightforward breakdown of Crunch’s strengths and weaknesses, with pricing, updated policies, and practical tips for joining or canceling in 2025.
What is Crunch Fitness?
Crunch Fitness is a global gym chain with over 500 locations in the United States and abroad. It’s famous for its affordable prices, fun group classes, and “No Judgments” approach—welcoming everyone from beginners to experienced athletes.
- Founded: 1989 (New York City)
- Members: Over 3 million (2025)
- Official Website: crunch.com
- Locations: USA, Canada, Spain, Portugal, Australia, Costa Rica
Key Features:
- Wide variety of classes: HIIT, Zumba, yoga, cycling, boxing
- Modern cardio and strength equipment
- Flexible memberships—no long-term contracts
- “No Judgments” culture attracts a diverse crowd
Crunch Fitness Pros and Cons
Pros
- Affordable memberships: Starting at just $9.99/month for base plans (source)
- Extensive group fitness classes: Most locations offer HIIT, Zumba, Pilates, yoga, and more
- Modern, clean gyms: Recent upgrades in equipment and facilities at many locations
- Friendly, inclusive vibe: Especially good for newcomers and people intimidated by traditional gyms
- Hundreds of locations: Easy to find a Crunch near you
Cons
- Billing and cancellation complaints: Numerous reviews on Trustpilot and BBB report difficult cancellation processes, delayed refunds, and unexpected charges
- Aggressive personal training sales: Some members feel pressured into long-term training packages
- Quality varies by location: Franchises may differ in cleanliness, staff quality, and equipment
- Can get crowded at peak times
- Annual and enrollment fees may apply: Always ask for a fee breakdown before signing up
Crunch Fitness Pricing, Fees, and Membership Options (2025)
| Membership Type | Monthly Price | Enrollment Fee | Annual Fee | Access | Notes |
|---|---|---|---|---|---|
| Base/Essential | $9.99–$14.99 | $10–$50 | $39–$59/year | Single club only | Cheapest, most basic |
| Peak/Peak Results | $21.99–$29.99 | $10–$50 | $39–$59/year | All locations & classes | Popular tier |
| Signature/Premium | $85–$130 | Varies | $50–$75/year | Signature clubs | Metro areas, more perks |
Always check local club pricing, as franchises may set different fees.
Crunch Fitness Member Reviews (2025): What Are People Saying?
1. Billing & Cancellation Issues
Most common complaint: Members report being billed after trying to cancel, having to go in-person or mail a letter, and slow refund processes—even after the new FTC “Click to Cancel” rule in 2025 (source).
“I cancelled at the front desk but was still charged for three more months. Had to dispute it with my bank.”
— Trustpilot Reviewer (2025)
Tip: Always request written confirmation of cancellation and monitor your statements closely.
2. Aggressive Personal Training Sales
Many reviews mention pushy sales tactics for personal training, with some members accidentally signing up for recurring packages.
“Signed up for a ‘free session’ and ended up being charged monthly. Ask questions and read every contract.”
— Reddit User (2025)
3. Facilities, Equipment & Classes
Members praise Crunch for its modern equipment, diverse classes, and upbeat environment.
“Love the group classes and never feel judged here. Great for all fitness levels.”
— Yelp Reviewer (2025)
Cleanliness and equipment are above average at most locations, but always check Google reviews for your club.
Crunch Fitness: Recent Policy Changes (2025)
- Online cancellation now required by law: As of May 2025, gyms must allow online cancellation if you signed up online, but some Crunch franchises may not comply yet (FTC announcement).
- Expanded Crunch+ digital classes: Now included with some memberships for at-home workouts.
How To Cancel Crunch Fitness (2025)
- Check if your club is franchise or corporate-owned—policies may differ
- Request written/email confirmation for your records
- Submit cancellation at least 10–30 days before your billing date (may be required)
- If you signed up online, demand online cancellation in accordance with FTC rules (see FTC policy)
Crunch Fitness Compared to Other Popular Gyms
| Gym | Base Price | Free Classes | Guest Pass | Main Issues Reported |
|---|---|---|---|---|
| Crunch | $9.99+ | Yes | Yes | Billing/cancellation |
| Planet Fitness | $10+ | No | Yes | Limited equipment |
| LA Fitness | $39+ | Yes | Yes | Dated facilities |
| Anytime Fitness | $30+ | No | Yes | Small, fewer classes |
FAQ: Crunch Fitness (2025)
Is Crunch Fitness worth it?
Yes, if you want a budget gym with group classes and don’t mind monitoring your account for billing errors.
How do I avoid billing problems?
Get everything in writing, check your billing statements, and use online cancellation if possible.
What’s the best Crunch membership?
Most users find the Peak or Peak Results tier offers the best balance of value and access to all clubs/classes.
Conclusion: Should You Join Crunch Fitness in 2025?
Crunch Fitness is a budget-friendly, inclusive gym with great classes and modern equipment, but many members experience billing and cancellation headaches. If you value group workouts and a non-intimidating gym, Crunch may be a great fit. Just protect yourself: double-check your contract, get cancellations in writing, and monitor your payments.