You can cancel your Zap Fitness membership by submitting a written cancellation request to Zap Fitness, either via email or by registered post, according to your contract’s terms. Understanding how to cancel your Zap Fitness membership quickly and correctly is important to avoid unnecessary fees and continued charges.
Whether you’re relocating, changing fitness routines, or need a break, Zap Fitness offers several ways to pause or end your membership. Here’s exactly what you need to know, including updated fees, recent policy changes, and step-by-step instructions.
For official details, always refer to the Zap Fitness Contact & Support page.
How To Cancel Zap Fitness Membership
Zap Fitness makes it easy to freeze your membership via their app, but cancellation requires a few extra steps. Here’s the latest process:
Quick Summary
- Freezing: Instantly freeze your membership in the Zap Fitness app.
- Cancelling: Requires written notice—usually by email or registered mail.
- Fees: Early termination fees apply for minimum-term contracts.
- Confirmation: Always request written confirmation of your cancellation.
Step 1: Check Your Contract Terms
Before starting the cancellation, review your Zap Fitness membership contract for:
- Minimum term commitment (typically 12 or 18 months)
- Notice period required (usually 30 days)
- Early exit fees if cancelling before term ends
Recent member feedback (2024–2025) indicates cancellation fees can be as high as $240–$280 for early termination, especially if more than 6 months remain on your contract. (Reddit – r/tasmania, 2024)
Step 2: Freeze Your Membership (If Unsure)
If you’re not ready to cancel, you can freeze your membership for a set period using the Zap Fitness app:
- Open the Zap Fitness app
- Go to Profile > My Membership > Freeze my membership
- Select your freeze period and confirm
This option is instant and hassle-free, perfect if you just need a break.
Step 3: Submit Your Cancellation in Writing
Cancellation at Zap Fitness must be done in writing. You have two main options:
1. Send an Email
- Email Zap Fitness support
- Include your full name, membership ID, contact details, and request the effective cancellation date
- Ask for written confirmation and the date payments will cease
2. Send a Registered Letter
- Address your letter to:
Zap Fitness Customer Service
Gladstone Street 13, TAS 7001, Australia - Include:
- Your name & membership number
- Date of cancellation request
- A clear statement to stop all direct debits
- Your signature
3. Use a Third-Party Cancellation Service
- Services like Unsubby or Xpendy can draft and send the letter for a fee (about $24.95–$29.95 + postage).
- Useful if you want extra support or proof.
Tip: Always keep a copy of your sent letter or email and proof of delivery.
Step 4: Await Confirmation & Final Payments
- You should receive written confirmation of your cancellation from Zap Fitness within 7–14 days.
- Direct debit payments should stop after your notice period ends, unless you owe fees.
- If your contract is still in the minimum term, you may be charged an early exit fee (see below).
Zap Fitness Cancellation Fees & Policy Updates (2025)
- Cancellation Fee: If you are cancelling before the minimum term ends, expect a fee of $240–$280 depending on your contract length.
- Notice Period: Most memberships require a 30-day written notice. You will be charged for this final month.
- Freeze Option: Free, and does not count as contract cancellation.
- Recent Changes: As of late 2024, some contracts allow digital (email) cancellations; check your contract or ask support for confirmation.
- Refunds: Unused pre-paid dues are generally not refundable.
Zap Fitness Terms & Conditions
Step-By-Step Summary Table
| Step | Action |
|---|---|
| 1. Review contract | Check your minimum term & notice period |
| 2. Consider freezing | Freeze instantly via the app if needed |
| 3. Write cancellation | Email or mail a written notice to Zap Fitness |
| 4. Keep proof | Save all emails, letters, and delivery receipts |
| 5. Pay fees if any | Early exit fee if inside minimum term |
| 6. Confirm cancellation | Ensure you get written confirmation from Zap Fitness |
Frequently Asked Questions
Can I Cancel Zap Fitness Instantly?
No. Even after you send your request, a 30-day notice period is usually required.
Will I Get Charged After Cancelling?
You may be charged for the final 30 days and any early termination fee if you’re within your contract term.
Can I Cancel At The Gym?
Most Zap Fitness clubs do not accept in-person cancellations. You must cancel via email or post (Zap Fitness Contact).
Can I Pause Instead of Cancel?
Yes! Freezing is easy via the app, and recommended if you plan to return.
Sample Zap Fitness Cancellation Letter
[Your Name] [Your Address] [Date] Zap Fitness Customer Service Gladstone Street 13 TAS 7001 Subject: Membership Cancellation Request Dear Zap Fitness Team, I am writing to request the cancellation of my Zap Fitness membership, effective [Date]. My membership number is [XXXX]. Please cease all direct debit payments and confirm this cancellation in writing. Thank you for your assistance. Sincerely, [Your Name]
Key Takeaways & Official Resources
- Always submit cancellation in writing.
- Freeze membership instantly in the app.
- Be aware of possible early exit fees.
- Use official channels and keep proof.
- For official support, see: Zap Fitness Contact
Conclusion
Cancelling your Zap Fitness membership is straightforward—just follow the steps above, keep copies of all correspondence, and watch out for any fees. Always check your contract for the latest terms and don’t hesitate to contact Zap Fitness support if you’re unsure.
Ready to end your membership? Take action today, and get confirmation in writing to protect yourself from future charges.
Need more help? Visit the official Zap Fitness support page or consider a cancellation service if you want extra peace of mind.