LA Fitness does not refund prepaid memberships except in very limited situations required by law. If you paid in advance, you’ll generally have access for the remainder of your prepaid period, but you will not get your money back for unused months unless a specific legal exception applies.
Understanding LA Fitness’s refund policy is crucial before signing up or prepaying. Knowing your rights—and the limits—will help you avoid frustration, save money, and make the best decision for your fitness needs. Here’s everything you need to know about prepaid membership refunds at LA Fitness, with the latest official information.
LA Fitness Refund Policy Overview
What Is the Standard Refund Policy?
The standard LA Fitness policy states all prepaid dues and fees are non-refundable.
If you cancel, you keep access to the gym until the end of your prepaid term, but you won’t get a refund for unused time (LA Fitness Terms & Conditions).
- Prepaid memberships are not refundable if you change your mind or stop using the club.
- If you cancel, your access simply ends when your prepaid period expires.
- Refunds are only issued in cases where required by law (see below).
Exceptions: When Can You Get a Refund?
LA Fitness will consider a refund only in these situations:
- State or Local Law Requires It:
Some states (like California and New York) require health clubs to offer a prorated refund if:- You move 25+ miles away from any LA Fitness.
- You suffer a permanent medical disability (with proof).
- The gym closes your home club and doesn’t offer a comparable facility nearby.
- See California Civil Code 1812.85.
- Overbilling After Timely Cancellation:
If you submit your cancellation in writing at least 5 business days before your next billing cycle, but are still billed, LA Fitness will refund that charge (Stilt.com, 2024). - Gym Closure:
If your primary club permanently closes, you may be eligible for a partial refund on unused prepaid time.
How to Request a Refund
To request a refund (if you qualify):
- Gather Documentation: Proof of move, medical issue, or billing error.
- Submit Written Request: Take it to your home club or send by certified mail.
- Contact Corporate if Needed: Use LA Fitness Contact Page.
- Keep Copies: Always get written confirmation of your cancellation and refund request.
If you don’t get a response, escalate by contacting your bank (for a chargeback) or local consumer protection.
Can You Pause or Transfer Your Prepaid Membership Instead?
- Membership Freeze:
You can freeze your account for a monthly fee, which pauses billing but does not provide a refund (LA Fitness FAQ). - No Transfers:
LA Fitness does not allow you to transfer prepaid time to another person or location (unless required by state law).
Common Questions About LA Fitness Prepaid Refunds
Can I get a refund if I change my mind?
No. LA Fitness does not issue refunds for unused time if you simply decide to quit.
Is there a refund if I’m unhappy with the club?
No. Dissatisfaction is not a basis for a refund. Consider month-to-month options to avoid commitment.
Will my unused prepaid months carry over if I move?
No, unless state law mandates a refund. Otherwise, prepaid time is forfeited unless you qualify for a legal exception.
Can I freeze my membership instead of cancelling?
Yes, for a small fee, but this only pauses your account; you won’t get a refund.
Table: LA Fitness Refund Scenarios
| Situation | Refund Available? | What to Do |
|---|---|---|
| Cancel prepaid contract, unused months | No | Access ends at term; no refund |
| Move 25+ miles (in states with law) | Sometimes | Provide proof; check your state law |
| Permanent medical disability (with proof) | Sometimes | Doctor’s note needed |
| Club closes or no comparable club nearby | Sometimes | Written request; check policy |
| Billed after timely written cancellation | Yes | Request refund for extra charge |
| Freezing membership | No | Pay freeze fee; resume later |
Latest Policy Updates (2025)
- Digital cancellation is not available: You must submit cancellations in person or by mail.
- Refund policy remains strict: No major changes for 2025—refunds are still only for legal reasons or billing errors.
- Consumer complaints: Many users on forums report strict enforcement and difficulty cancelling, so always get written confirmation (Reddit, 2025).
Authoritative Sources
- LA Fitness Terms & Conditions (Official)
- LA Fitness FAQ
- California Civil Code 1812.85
- How to Cancel LA Fitness Membership (Stilt.com, 2024)
- Consumer Reports Gym Refund Guide (2024)
Conclusion
LA Fitness does not refund prepaid memberships unless required by state law or for documented billing errors. Always read your agreement carefully before paying upfront, and keep documentation if you plan to cancel. For the most accurate answer, check the LA Fitness Terms & Conditions and contact your home club for details.
Need to cancel or dispute a charge? Gather your paperwork and contact LA Fitness immediately for the best results.
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