When you log into your Planet Fitness account, you will find your profile with all your details clearly laid out. On the right side, the membership section lets you manage your account, including checking your current plan and available options.
If you want to cancel your membership, the option might not always appear right away. In many cases, you’ll need to transfer your home club to a location in California first. After that, the cancellation button should become visible, allowing you to complete the process smoothly.
Key Takeaways
- You must manage your membership through your profile page.
- Transferring your home club can unlock the cancellation option.
- The cancellation process requires a few simple steps to complete.
How to Log Into Your Planet Fitness Account
To start, go to the Planet Fitness website and enter your login details. Once you sign in, you’ll be taken directly to your profile page. Here, you’ll find all your personal and membership information.
Look at the right side of the page for the Membership Details section. Click on the Manage button next to it. This will open your membership page where you can see your current plan and any possible upgrades.
On this page, focus on the More Options area. This section may include buttons like Cancel or Transfer, depending on your location. If you do not see the cancel button, you will need to use the transfer process to proceed.
Finding Your Membership Settings
Viewing Your Membership Information
After you log in, you land on your profile page. On this page, you will find your membership details on the right side. Look for the section labeled Membership Detail here.
Finding the Manage Button
Next to your membership details, you’ll see a button called Manage. Click this button to go to your membership options page. This page shows your current plan and other choices like upgrades or more options.
What You Need to Know About Canceling Planet Fitness Online
When you log into your Planet Fitness account, you go straight to your profile where your membership details appear on the right side. You want to click Manage to see your membership options.
You might see a Cancel button right away. If you do, you can use it to cancel your membership. But often, that button won’t be available.
If the cancel option is missing, the workaround is to use the Transfer feature. Click Transfer, then choose a club location in California, even if you don’t live there.
After changing your home club to one in California, log out and log back in. Once you go to Manage again, the Cancel option should now show up.
When canceling, you’ll answer a few questions about why you are leaving. Some questions are required, but others can be skipped. You will also get asked if you want to freeze your account temporarily, but you can decline and proceed to cancel.
Finally, you confirm by clicking Cancel Membership to complete the process.
Starting Your Home Club Change
Picking a Club in California
To change your home club, start by clicking on the button to continue with the transfer. You will see a map of the United States. Use the search bar or zoom in on California to find the club you want. Click on any purple dot or search by city, like Riverside, to find a club. When you find the one you want, click Select Club to choose it.
Finishing the Transfer Steps
Once you select your new home club, go back to your main profile page and click Manage under membership details. Now, under more options, you should see the choice to cancel your membership. Click Cancel, answer the required questions, then continue. If asked, choose to skip freezing your membership and keep going until you click Cancel Membership at the end.
Finding the Cancel Membership Link
After logging into your Planet Fitness account, you will land on your profile page. Look to the right side where it says Membership Details and click the Manage button.
On the membership page, check for More Options on the right. If you see a Cancel Membership button, click it to start canceling.
If you don’t see the cancel option, click Transfer instead. This will take you to a page where you can transfer your membership to another club.
Use the search bar or map to select a club in California (or any state that allows cancellation). Click Select Club to set it as your home club, even if you don’t live there.
Next, return to your profile and click Manage again. This time, the option to cancel your membership should appear under More Options. Follow the prompts to complete the cancellation.
Completing the Planet Fitness Cancellation
Giving Your Reason for Leaving
When you start the cancellation, you’ll be asked why you want to leave. You need to answer some of the questions, like the first and third ones. You can skip others if you want. After that, click continue to move on.
Avoiding the Membership Freeze Offer
Next, Planet Fitness will offer you a chance to freeze your membership instead of canceling. If you want to cancel, just click no thanks, I still want to cancel at the bottom of that screen to keep going.
Finishing and Confirming Your Cancellation
After skipping the freeze option, you will see a review page. Read through the information carefully. At the bottom, click cancel membership to complete the process. Your membership is now officially canceled.