Thinking of cancelling your Retro Fitness membership? Whether you’re moving, switching gyms, or taking a break from fitness, Retro Fitness makes the cancellation process relatively simple—but you need to follow the proper steps to avoid extra charges or delays.
Below is everything you need to know:
✅ 1. Cancel Within the 3-Day Cooling-Off Period (No Penalty)
If you’ve just joined and change your mind, you can cancel within 3 days of signing up—no questions asked and no penalties.
How to cancel:
- Notify your gym directly (in person or online).
- You don’t need to give a reason.
- Refunds are typically processed promptly.
✅ 2. Cancel Online via RetroFitness.com
Retro Fitness now allows online membership cancellation—convenient and fast.
Steps:
- Visit: retrofitness.com
- Click on “Manage Membership” at the top or bottom of the homepage.
- Log in with your member credentials.
- Navigate to the “Cancel Membership” section.
- Follow the prompts to submit your cancellation request.
Note: You must cancel at least 7 days before your billing date (or 3 days if you’re in New York State).
✅ 3. Cancel In Person or by Mail
Prefer the old-fashioned way? You can submit a signed and dated cancellation letter.
Submit to:
- Your home gym’s front desk manager, or
- Mail it to your home gym’s address.
Make sure your letter includes:
- Full name
- Membership ID (if available)
- Reason for cancellation (optional)
- Date and signature
🕒 Retro Fitness typically processes cancellation requests within 3 business days.
✅ 4. Cancel via Phone or Email
If you’re unable to go in person or online, you can also cancel by contacting your home gym:
- 📞 Call your local gym
- 📧 Email them directly
You may be asked to verify your identity using:
- Full name
- Email or phone number on file
- Last 4 digits of your payment method
⚠️ Important Notes
- ❗ 7-Day Notice Required: You must cancel 7 days before your next billing cycle (3 days for NYS).
- 🧾 Keep Proof: Always save confirmation emails or written acknowledgments of your cancellation.
- 🧍 Cancel at Your Home Gym: You must cancel through the specific location where you signed up, not a different Retro Fitness branch.
📌 Final Tips
- If you’re unsure about your billing cycle, login to your Retro Fitness account or call your home gym.
- If you’re still under contract (e.g., 12-month term), early cancellation fees may apply, unless otherwise noted.
Still have questions? Visit: retrofitness.com/terms-and-conditions
Or call your home location for direct support.
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