You cannot reliably freeze or pause your Planet Fitness membership fully online—most clubs require you to visit in person or contact them directly, especially if you want to freeze for medical reasons. Understanding how the freeze (or pause) process works is essential if you need a temporary break from the gym without canceling your membership entirely. Many members look for a quick online solution, but Planet Fitness still handles most freezes through your home club. Below, you’ll find the latest process, eligibility, fees, and alternative options for 2025—plus official links and up-to-date answers.

Can You Freeze or Pause Planet Fitness Membership Online?
The Truth About Online Freezes
- As of July 2025, Planet Fitness does NOT offer a universal online freeze option for memberships.
- Most members must visit their home club in person to request a pause or freeze.
- Some individual locations (especially corporate-owned) may accept freeze requests via email or online contact form, but this is rare and not company-wide.
- Freezes are generally allowed only for medical, injury, pregnancy, or military reasons, and documentation is usually required.
- For official info, see the Planet Fitness FAQ and Customer Service page.
Eligibility: Who Can Freeze Their Membership?
- Minimum Membership: You usually must be an active member for at least 3 months before requesting a freeze.
- Valid Reasons: Medical, injury, pregnancy, or military service are standard accepted reasons. Some locations also allow freezes for extended travel.
- Documentation: A doctor’s note, deployment papers, or similar proof may be required.
- Club Variations: Because Planet Fitness is mostly franchised, policies can vary by location. Always check with your home club first.
How Long Can You Freeze a Planet Fitness Membership?
- Typical Freeze Duration: Up to 3 months at a time.
- Fees: Some clubs charge a small freeze fee (usually $10/month), but this is sometimes waived for medical/military reasons. Ask your club about any fees upfront.
- Renewal: If you need a longer pause, you may need to reapply or show updated documentation.
Step-by-Step: How to Request a Freeze or Pause
- Check Your Home Club’s Policy:
- Visit the Planet Fitness Locations page to find your club’s contact info.
- Ask if they allow any online, email, or phone freeze requests.
- Gather Required Documentation:
- Prepare a doctor’s note, military orders, or other proof if your reason is medical or official.
- Request the Freeze:
- In Person: Go to your club and fill out a freeze request form at the front desk.
- By Email (if allowed): Some clubs accept freeze requests by email. Use your club’s official contact address.
- Online Member Portal: A very small number of clubs have an online freeze request form in the Member Portal. Log in and check for a “Contact” or “Membership” option.
- Get Written Confirmation:
- Always ask for an email or written confirmation so you have proof the freeze was processed.
- Monitor Your Billing:
- Double-check your billing statements. If you’re still being charged during the freeze, contact your club manager or Planet Fitness Customer Support immediately.
FAQ: Common Questions About Freezing Planet Fitness Memberships
- Is there a fee to freeze? Some clubs charge around $10/month; others may waive it for qualifying situations.
- Can you freeze for vacation or convenience? No. Most clubs only allow freezes for medical or military reasons.
- Can you cancel online? Cancellation can sometimes be done online (especially if your home club is in California, due to state law), but freezing is not generally available online.
- What if your request is denied? Ask for a supervisor or contact corporate support. Some clubs are stricter due to franchise rules.
- Can you switch clubs to one with better freeze policies? Yes, but you must wait 90 days after joining a new home club before requesting another freeze.
Policy and Resource Links
- Planet Fitness FAQ – Freezing and Canceling Membership
- Planet Fitness Customer Service
- Find Your Club – Locations & Contact Info
- Reddit Community Experience
Quick Reference Table
Freeze Online? | In‑Person? | Docs Needed? | Typical Duration | Fees |
---|---|---|---|---|
❌ Rarely allowed | ✅ Yes | ✅ Yes | Up to 3 months | $0–$10/mo |
Conclusion
Bottom line: You cannot reliably freeze or pause a Planet Fitness membership online—most members must go to their home club and provide documentation for medical or military reasons. Always check your club’s exact policy, get everything in writing, and monitor your account to avoid unwanted charges. If you need a pause, start with your home club’s staff, and use the official support channels linked above for backup.
Action
Need a break from Planet Fitness? Contact your home club today to discuss your freeze options, and always save your paperwork for your records. For further support, visit the official FAQ or contact Planet Fitness directly.