Orangetheory Fitness provides members with an easy class cancellation process through the Orangetheory mobile app. If you’ve signed up for a class but can’t attend,
- Simply open the Orangetheory App
- Select the check mark next to the class you wish to cancel
- This action will trigger a “remove the class” message, indicating that you are canceling your reservation.
To avoid a late cancellation fee, typically between $10 to $12, ensure you cancel at least 8 hours before the class start time.
Orangetheory Class Cancellation Policy
In general, Orangetheory Fitness Studios allows members to cancel scheduled classes. However, you will need to give notice to the studio at least 8 hours before the class starts.
Therefore, if you fail to report that you will not make it to class within the stipulated time, say 8 hours before class, the studio will charge you a fee, usually $10 to $12.
The reason for the early notice is that there is usually a waiting list for most classes; people waiting to be slotted in if there is a class vacancy. Consequently, failure to report that you will miss a class on time fails a person on the waiting list who could have taken your place.
Orangetheory Late Cancel and No-Show Fees
So, if you cancel the class later than 8 hours, you will pay approximately $10 to $12 for it (depending on your studio class cancellation policy). Therefore, sending the notice on time is always advisable to avoid the pinching cost of failure.
How to Cancel an Orangetheory Class
There are a couple of ways you can cancel an Orangetheory class;
- Call your Orangetheory studio and cancel the class
- You can cancel via the Orangetheory app; go to your schedule of upcoming classes, then select delete or cancel the class.
However, remember that in order to avoid cancellation charges, you should cancel the class at least 8 hours before the class starts. Also, contact the studio before you have to cancel the class to know whether the timeline is different for your specific studio. For instance, if your studio’s class canceling policy states a timeframe of 12 hours, canceling only 8 hours before time will not be effective.
What Happens If You Miss an Orangetheory Class?
If you miss an Orangetheory class but had cancelled the class early enough, usually 8 hours before the class, it’s a normal thing. OTF will not charge an Orangetheory no-show fee of $12. However, you can contact your studio to see whether they could allow you to make up for the class with another class.
On the other hand, if you miss an Oranegtheory class but did not communicate on time, your studio will deduct approximately $12 from your credit card. This charge is referred to as the late cancellation or no-show fee.
Can Orangetheory Waive the Late Cancel and No-Show Fee?
Usually, Orangetheory Fitness does not waive the late cancel or no-show fee. Thus, you should expect a charge on your credit card soon after the class. But, as they say, the fees prevent people from missing the classes without notice often and, in the process, also failing people on the waiting list.
However, there are instances where you did not know that an emergency would come up, and neither did you just oversleep past class time. You were probably under the weather or had to rush a family member to the hospital.
Fortunately, some studios will consider the late cancellation or no-show to class in these unavoidable circumstances. This is even more so if you rarely miss a class. Also, if you miss a rarely entire class with no waiting list and had a good reason to miss or cancel the class late, you may not get charged. For instance, if you had never missed a class without prior notice or when you missed more than 6 months before.
However, these situations are simply a courtesy of the studio, not a policy at Oranegtheory. Therefore, it is not guaranteed that you will get the waiver favor, even with good reason, to miss a class or cancel it late.
How to cancel an Oranegtheory class is as easy as placing a call to your home studio or simply canceling the class on the OTF phone app. However, all this has to be done at least 8 hours before the start of the class.
Failure to cancel the class on time attracts a late class cancellation fee, which pains almost every member, discouraging the late cancellations.